Privacy and Cookies informative document: general information

1. Your privacy is important to us. We wish to inform you that the Code for the Protection of Personal Data (Legislative Decree no. June 30, 2003, n. 196 - henceforth the Privacy Code) provides the protection of individuals with regard to the processing of personal data. We value your trust and are committed to protecting and safeguarding any personal information you give us. This document, which we update from time to time, describes how we use and process your personal data and how we use cookies. It also tells you how you can contact us if you have questions about your personal information. offers online travel-related services through its own websites and through other online platforms such as partners’ websites and social media. The information that follows applies to all of these platforms. may amend the Privacy and Cookies Policy from time to time, so visit this page regularly to keep abreast of the updates. If you disagree with this Privacy and Cookies Policy, you should discontinue using our services.
2. Your personal data will not be disclosed to other parties, nor will it be circulated.
3. The person in charge of data processing is Silvia Testa, address Vicolo del Fosso di Tor Pagnotta 41 C, 00134 Rome – Italy.
4. At any time you exercise your rights towards the person in charge of data processing, in accordance with art. 7 Privacy Code

What kind of personal information does use?
When you make a reservation, you'll be asked for your name, address, telephone number, email address, payment details, the names of guests traveling with you and your preferences for your stay. When you visit our website, even if you don't make a reservation, we may collect certain information like Cookie, Email, Name and Surname. We may also receive information about you when you use certain social media services. The communication of personal data (name and email) as provided by the contact form via email is functional to follow up the communication given in "text of the message." The same applies when such personal data are communicated by anyone starting a dialogue with the owner of the site by e-mail or in any other manner. The consent to such data treatment is not mandatory, but without this permission it is not possible to give course to that dialogue and to those requests. For needs related to operation and maintenance, this website and any third party may collect system logs, which are files that record the interactions and may also contain Personal Information, such as IP address.

Why does collect, use and share your personal data? Reservations: First and foremost, we use your personal data to complete and administer your reservation and forward your reservation details to our suppliers.
Guest reviews: We may use your contact information to invite you to write a guest review after your stay. This can help other travellers choose a place to stay that suits them best.
Marketing activities: We also use your information for marketing activities, as permitted by law.
Other communications: There may be other times when we get in touch by email, by post, by phone or by texting you, depending on the contact information you share with us. There could be a number of reasons for this:
We may need to respond to and handle requests you have made. If you haven't finalized a reservation, we may email you a reminder to continue with your reservation. When you use our services, we may send you a questionnaire or invite you to provide a review about your experience with We may also send you other material related to your reservation, such as how to contact if you need assistance while you're away, or the vouchers Market research: We sometimes ask our customers to take part in market research. Any additional personal details that you give us as part of the market research will only be used with your consent. Improving our services: Finally, we use personal information for analytical purposes, to improve our services, enhance the user experience, and improve the functionality and quality of our online travel services.

How processes the data?
The process of data is carried out using computers, with organizational methods related to the purposes indicated The Data are kept for the time necessary to perform the service requested by you, or required by the objectives described in this document, and you can always ask for discontinuation of treatment or deletion of data. The data are processed at the operational headquarters of the person in charge of data processing and in any other place where the parties involved in the treatment are located. For more information, contact the person in charge of data processing.

How does use social media?
We use social media to promote our travel services. For example, we integrated social media plugins into website. So when you click on one of the buttons and register with your social media account, information is shared with your social media provider, and possibly presented on your social media profile to be shared with others in your network.
We may also enable you to sign in to services with your social media accounts. Your social media provider will be able to tell you more about how they use and process your data in such cases.
+1 Button and social widgets to Google+ (Google Inc.)
The +1 button and Google+ social widgets are services of interaction with the social network Google+, provided by Google Inc.
Personal data collected: Cookie and data usage. Processing location: USA
For more information we advise you to inspect their Privacy:

Like button and social widgets for Facebook (Facebook, Inc.)
Click "Like" and social widgets are services of interaction with the social network Facebook, provided by Facebook, Inc.
Personal data collected: Cookie and data usage. Processing location: USA
For more information we advise you to inspect their Privacy

Tweet button and social widgets to Twitter (Twitter, Inc.)
The Tweet button and social widgets are services of Twitter to interact with the social network Twitter, provided by Twitter, Inc.
Personal data collected: Cookie and data usage. Processing location: USA
For more information we advise you to inspect their Privacy:

Linkedin button and social widgets to LinkedIn (LinkedIn)
The button widget LinkedIn are social interaction services with the social network LinkedIn, provided by LinkedIn Corporation. Personal data collected: Cookie and data usage. Processing location: USA
For more information we advise you to inspect their Privacy:

Google Analytics (Google Inc.)

Google Analytics is a web analytics service provided by Google Inc. ("Google"). Google uses Personal Information collected for the purpose of evaluating the use of this website, fill in reports and share them with other services developed by Google. Google may use this personal information to contextualize and personalize the ads of its own advertising network. Personal data collected: Cookie and data usage. Processing location: USA
For more information we advise you to inspect their Privacy: Opt Out (Google Analytics Opt):

Youtube (allow users to display video files on the site).
Personal data collected: Cookie and data usage. Processing location: USA
For more information we advise you to inspect their Privacy.

How does share your data with third parties?
In certain circumstances, we may share your personal data with third parties.
The travel services you booked: In order to complete your reservation, we need to transfer relevant reservation details to our network of suppliers. This may include information like your name, contact and payment details, the names of guests traveling with you and any preferences you specified when making a booking.
Your local office: In order to support you during the reservation process and throughout your stay, your details may be shared with suppliers of
Third-party service providers: We may use third-party service providers to process your personal information on our behalf for the purposes specified above. For example, we may use service providers to send the reservation information on our behalf to the travel services you just booked, or we may instruct third parties to contact you. When a reservation requires it, we may also work with third-party payment service providers to facilitate payment or payment guarantees. These third parties involved in any of these services will be bound by confidentiality agreements and will not be allowed to use your personal information for any purposes other than those specified above.
Competent authorities: We disclose personal data to law enforcement and other governmental authorities insofar as it is required by law or is strictly necessary for the prevention, detection or prosecution of criminal acts and fraud.

How does use guest reviews and other destination-related information you share with us?
After any tour booked through us, you'll be invited to submit a guest review, which may ask for information about the property, the surrounding areas, the destination and other travel services. If you don’t want your name to show with your review it can be displayed anonymously. By completing a guest review, you're agreeing that it can be displayed (as further described in our Terms and Conditions) on, for example, the relevant property information page on our websites, in our mobile apps, in our social media accounts and in social apps, or on the website of the relevant property or on our business partner’s website, to inform other travellers about the quality and services of the tour and of the property you stayed in.

What is a cookie?
A cookie is a small amount of data that is placed in the browser of your computer or on your mobile device. This Privacy and Cookies Policy applies to cookies and similar technologies (hereafter together referred to as “cookies”).

Why are cookies used?
Web pages have no memory. If you are surfing from page to page within a website, you will not be recognized as the same user across pages. Cookies enable your browser to be recognized by the website. So cookies are mainly used to remember the choices you have made – choices such as the language you prefer and the currency you use. They will also make sure you are recognized when you return to a website.

Do all cookies do the same thing?
No, there are different types of cookies and different ways of using them. Cookies can be categorized according to their function, their lifespan and according to who places them on a website.

How are cookies used?
Our website uses the following types of cookies:
Technical cookies: We try to provide our visitors with an advanced and user-friendly website that adapts automatically to their needs and wishes. To achieve this, we use technical cookies to show you our website, to make it function correctly, to create your user account, to sign you in and to manage your bookings. These technical cookies are absolutely necessary for our website to function properly.
Functional cookies: We also use functional cookies to remember your preferences and to help you use our website efficiently and effectively. For example, we remember your preferred currency and language, your searches and the property you viewed earlier. These functional cookies are not strictly necessary for the functioning of our website, but they add functionality for you and enhance your experience.
Analytics cookies: We use these cookies to gain insight on how our visitors use the website, to find out what works and what doesn't, to optimize and improve our website and to ensure we continue to be interesting and relevant. The data we gather includes which web pages you viewed, which referring/exit pages you entered and left from, which platform type you used, date and time stamp information and details such as the number of clicks you make on a given page, your mouse movements and scrolling activity, the search words you use and the text you type while using our website. We also use analytics cookies as part of our online advertising campaigns to learn how users interact with our website after they've been shown an online advertisement, which may include advertisements on third-party websites. We will not know who you are, and we only obtain anonymous data.

How can you recognize cookies?
You can find our cookies in your browser settings.

How can you manage your cookie preferences?
Using your browser settings in, for example, Internet Explorer, Safari, Firefox or Chrome, you can set which cookies to accept and which to reject. Where you find these settings depends on which browser you use. Use the "Help" function in your browser to locate the settings you need.
If you choose not to accept certain cookies, you may not be able to use some functions on our website. Plus, opting out of an online advertising network doesn't mean that you won't receive or be subject to online advertising or marketing analysis. It means that the network you opted out of will no longer deliver ads tailored to your web preferences and browsing patterns.
You can find information about how to manage cookies in your browser to the following addresses:
Internet Explorer:

What security procedures does put in place to safeguard your personal data?
In accordance with European data protection laws, we observe reasonable procedures to prevent unauthorized access and the misuse of personal information.
We use appropriate business systems and procedures to protect and safeguard the personal information you give us. We also use security procedures and technical and physical restrictions for accessing and using the personal information on our servers. Only authorized personnel are permitted to access personal information in the course of their work.
Your credit card details – when they are needed as part of the reservation process – are stored for a maximum of 10 days. After that, your credit card data will be either permanently deleted from our systems or will remain hashed in our system for fraud detection purposes. This is unless you have chosen to store your credit card details in your personal account.
How can you control the personal data you have given to
You always have the right to review the personal information we keep about you. You can request an overview of your personal data by emailing us at Please write "Request personal information" in the subject line of your email and include a copy of your identity card to help us prevent unauthorized individuals from accessing your personal data.
If the personal information we have for you is incorrect, we will update it at your request. You can also ask us to remove your personal data from our customer database by sending an email to with “Request for removal of personal information” in the subject line. However, we may need to retain certain information, for example, for legal or administrative purposes, such as record keeping or to detect fraudulent activities.